mortgageUP Privacy Policy

At mortgageUP, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services. By accessing our website or using our services, you agree to this Privacy Policy.

1. Information We Collect

We collect information to provide you with the best mortgage services. This includes:

Personal Information: Name, email address, phone number, home address, Social Security number, and financial details (income, credit score, debts) necessary to process mortgage applications.
Application Information: Details provided in your mortgage applications, such as loan type, property information, and financial qualifications.
Technical Data: Information about your browser, device, and how you interact with our site (e.g., IP address, pages visited), which helps us improve user experience.

2. How We Use Your Information

We use your information to:

• Process Mortgage Applications: To evaluate your eligibility for loans and offer financial services.
• Communicate with You: To respond to inquiries, provide updates on your loan application, and send service-related messages.
• Improve Our Services: Analyze how our website is used to make improvements, enhance security, and optimize your experience.
• Marketing (With Your Consent): If you agree, we may send promotional offers and updates about our services. You can opt out anytime.

3. SMS/Text Messaging Policy

By providing your mobile phone number on our website, in a form, or during communication with a mortgageUP representative, you consent to receive SMS/text messages from mortgageUP for informational and customer service purposes related to your inquiry, loan application, or account.

Message Frequency: Message frequency may vary depending on your interaction with us.
Message and Data Rates: Standard message and data rates may apply based on your mobile carrier plan.
Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. To request additional assistance, reply HELP or contact us at info@mortgageup.com or (813) 776-1189.
Data Use: Your mobile number and any information transmitted via SMS will be used solely for the purpose of communicating with you about mortgage-related services. We do not sell, rent, or share your mobile number with third parties for their marketing purposes.
Consent: Providing your mobile number is optional. You may still access our services without opting in to SMS communication.

4. Sharing Your Information

We take your privacy seriously and will only share your information in limited situations:

• With Service Providers: We work with third-party partners (like loan processors, credit reporting agencies, and underwriters) who assist in delivering our services. They are required to keep your information secure and confidential.
• For Legal Compliance: We may disclose your information to comply with laws, court orders, or other legal requests.
• Business Transfers: If mortgageUP is involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction.

5. Your Rights

You have the right to:

• Access Your Data: Request a copy of the personal data we hold about you.
• Correct Information: Ask us to correct or update inaccurate information.
• Delete Your Data: Request the deletion of your personal data when it is no longer necessary for us to retain it.
• Opt-Out of Marketing: Unsubscribe from marketing communications by following the instructions in our emails or contacting us directly.

6. Data Security

We implement security measures like encryption and secure servers to protect your personal information. While we strive to protect your data, no online transmission is completely secure. We encourage you to take precautions to protect your personal information.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These cookies help us analyze site traffic and personalize content. You can manage cookie settings in your browser, but disabling cookies may limit certain features of the website.

8. Third-Party Links

Our website may contain links to third-party websites. mortgageUP is not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review the policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

mortgageUP
360 Central Avenue, Suite 800, St. Petersburg, FL 33701
Phone: (813) 776-1189
Email: info@mortgageup.com